1. WHO WE ARE?

Zurich Art is an independent art brand based in Switzerland, specializing in distinctive dot-based artworks created using a combination of artistic vision and modern technology.

Website: https://zurich-art.com
Email: info@zurich-art.com
Phone: +41 76 220 80 84
Business address: 
   ZURICH – ART
   General-Wille-Strasse 364
   8706 Meilen
   Switzerland

For the purposes of applicable data protection legislation, Zurich Art is responsible for the collection and processing of personal data through this website and in connection with its products and services.

  1. WHAT PERSONAL DATA WE COLLECT?

Depending on how you interact with our website and services, we may collect the following information:

Personal and Contact Information

  • First and last name
  • Billing and shipping address
  • Email address
  • Telephone number

Order and Transaction Information

  • Products purchased
  • Order details and order history
  • Payment status and transaction references
  • Shipping and delivery information

Custom Artwork Information

  • Photographs, images, and other materials you voluntarily provide for custom artwork projects
  • Project descriptions, personal preferences, and design requirements
  • Communication relating to your commissioned artwork

Technical Information

  • IP address
  • Browser type and device information
  • Website usage information
  • Cookie and similar technology information, where applicable

We only collect information that is reasonably necessary for the operation of our website, the fulfilment of orders, communication with customers, and the provision of our services.

  1. HOW WE USE YOUR PERSONAL DATA ?

We use personal data for the following purposes:

  • Processing and managing orders placed through our online store.
  • Preparing, creating, and delivering purchased artworks.
  • Communicating with customers regarding orders, enquiries, and custom projects.
  • Processing payments and managing invoices.
  • Arranging shipping and delivery.
  • Providing customer support and handling complaints or return requests.
  • Maintaining website functionality, security, and performance.
  • Improving our products, services, and overall website experience.
  • Complying with applicable legal and accounting obligations.

Personal photographs and other materials submitted for Custom Commissions are used to prepare and create the requested artwork and to communicate with the customer about the project.

We do not use customer photographs for unrelated promotional purposes without appropriate permission.

  1. PAYMENTS AND PAYMENT PROVIDERS?

Payments made through our online store are processed using the payment methods and payment service providers available at checkout.

Depending on the selected payment method, these may include credit and debit cards, Apple Pay, Google Pay, Amazon Pay, Link, Klarna, or other available payment services.

Payment providers process payment-related information in accordance with their own privacy policies and security procedures.

Zurich Art does not intentionally store complete credit or debit card details on its website.

For custom commissions and orders arranged directly with us, payments may be made by bank transfer based on an invoice.

  1. SHIPPING AND DELIVERY?

To fulfil your order, we share the personal information necessary for delivery with the relevant shipping and postal service providers.

This may include:

  • Recipient’s name
  • Delivery address
  • Telephone number, where required
  • Email address, where required
  • Shipment and tracking information

For international orders, the necessary information may also be shared with postal services, customs authorities, and other relevant parties involved in the delivery process.

Such information is used exclusively for the fulfilment, tracking, and delivery of your order and related legal requirements.

  1. COOKIES AND WEBSITE ANALYTICS?

Zurich Art may use cookies and similar technologies to ensure the proper functioning of the website, improve the browsing experience, and understand how visitors interact with our online store.

Cookies may be used for:

  • Essential website functionality.
  • Shopping cart and checkout operations.
  • Remembering selected preferences.
  • Website security and performance.
  • Statistical analysis of website usage, where applicable.

We may introduce website analytics tools to collect statistical information, such as the number of visitors, pages viewed, browsing activity, and general website usage patterns.

Any additional analytics or tracking technologies will be implemented in accordance with applicable data protection and cookie requirements.

Where required by law, non-essential cookies and tracking technologies will only be activated after the visitor has provided the necessary consent.

Visitors can manage or withdraw their cookie preferences through the available cookie settings on our website.

  1. THIRD-PARTY SERVICE?

Zurich Art uses external service providers to operate and maintain its website and online store.

These may include:

  • Website Hosting: Our website is hosted by an external hosting provider.
  • WordPress and WooCommerce: Used to operate the website and manage online orders.
  • Payment Providers: Used to process payments and related transactions.
  • Shipping Providers: Used to arrange and deliver customer orders.
  • Communication Services: Used when communicating with customers through email, telephone, WhatsApp, or Viber.

Depending on the services implemented, third-party providers may process certain personal data on our behalf or independently under their own privacy policies.

We do not sell customers’ personal data to third parties.

  1. HOW LONG WE KEEP YOUR DATA?

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to meet applicable legal and regulatory obligations.

In particular:

  • Order and transaction records are retained for the periods required by applicable accounting and tax regulations.
  • Customer correspondence is retained for as long as necessary to handle enquiries, orders, and related matters.
  • Photographs and materials submitted for custom artwork projects are retained only as long as reasonably necessary for project preparation, production, customer support, and any applicable legal obligations.
  • Technical and website data are retained according to their purpose and the settings of the relevant services.

When personal data is no longer required, it will be deleted or anonymised where appropriate, unless further retention is legally required.

  1. DATA SECURITY?

Zurich Art takes reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include secure website connections, access restrictions, software updates, and appropriate website and hosting security procedures.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

  1. INTERNATIONAL DATA TRANSFERS?

Zurich Art is based in Switzerland and serves customers in Switzerland and other countries.

In connection with website hosting, payment processing, communication, shipping, and other external services, personal data may be processed or transferred to countries outside Switzerland or the European Economic Area.

Where such transfers take place, Zurich Art takes appropriate steps to ensure that personal data receives an adequate level of protection in accordance with applicable data protection legislation.

Depending on the circumstances, this may include transfers to countries recognised as providing adequate data protection or the use of appropriate contractual safeguards.

  1. YOUR PRIVACY RIGHTS?

Depending on your country of residence and the applicable data protection legislation, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal data, where legally permitted.
  • Request restriction of certain data processing activities.
  • Object to certain types of data processing.
  • Request the transfer of your personal data, where applicable.
  • Withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the contact details provided below.

We may need to verify your identity before responding to certain requests.

You may also have the right to lodge a complaint with the competent data protection supervisory authority in your country.

  1. CONTACT AND UPDATE TO THIS POLICY?

If you have any questions about this Privacy Policy or how Zurich Art processes your personal data, please contact us:

Zurich Art

Email: info@zurich-art.com
Phone: +41 76 220 80 84
Website: https://zurich-art.com

We may update this Privacy Policy from time to time to reflect changes in our website, services, business operations, or applicable legal requirements.

Any changes will be published on this page together with the updated revision date.