REFUND AND RETURNS POLICY


   – GENERAL RETURN POLICY

At Zurich Art, every artwork is created with care, precision, and attention to detail. We want every customer to be happy with their purchase and to enjoy their artwork for many years to come.

Our return policy takes into account the different nature of our artworks and the applicable consumer protection laws in the customer’s country.

  • Change of mind: Returns simply because a customer changes their mind are subject to the applicable return and withdrawal rights in their country of residence.
  • Collection Editions: These artworks are selected from our existing collection and are subject to the applicable statutory return rights.
  • Custom Commissions: Since these artworks are individually created according to the customer’s photographs, ideas, or specific requirements, the right of withdrawal may not apply where permitted by applicable law.
  • Damaged or defective artworks: If an artwork arrives damaged, is defective, or does not correspond to the agreed specifications, please contact us. We will review the situation and work with you to find an appropriate solution.

For detailed information, please refer to the relevant sections of this Return & Refunds Policy.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights applicable to your purchase.

   – COLLECTION EDITIONS

Collection Editions are artworks selected from the existing Zurich Art collection and may be produced in multiple copies according to the original design and specifications.

Each piece is carefully created and inspected before shipment to ensure that it meets our quality standards.

If you purchase a Collection Edition and subsequently change your mind, your right to return or withdraw from the purchase depends on the applicable consumer protection laws in your country of residence.

Where a statutory right of withdrawal applies, the relevant legal deadlines and conditions must be respected. Any returned artwork must be handled with reasonable care and returned in accordance with the applicable return instructions.

This section does not affect your statutory rights if an artwork arrives damaged, is defective, or does not correspond to the agreed description.

 

   – CUSTOM COMMISSIONS

Custom Commissions are individually designed and created according to the customer’s photographs, ideas, and specific requirements. Each project involves a dedicated preparation process, artistic decisions, and production work tailored to the individual order.

Once the customer has approved the project details and payment has been received, production begins.

As these artworks are made specifically for the customer, the right of withdrawal may be excluded where permitted by applicable consumer protection laws, particularly for products made to the customer’s specifications or clearly personalized.

Once production has started, cancellations or modifications may no longer be possible. If a cancellation is requested during production, any refund will be assessed individually, taking into account the work already completed and the applicable legal requirements.

This policy does not affect the customer’s statutory rights in cases where an artwork is defective, damaged, or does not correspond to the agreed specifications.

 

   – DAMAGED OR DEFECTIVE ARTWORK

At Zurich Art, every artwork is carefully inspected and securely packaged before shipment. However, despite our precautions, damage may occasionally occur during transport.

If your artwork arrives damaged, please follow these steps:

  1. Report the damage within 8 days: Please report the damage to the local postal service as soon as possible, and no later than 8 days after delivery, in accordance with Swiss Post’s damage-reporting requirements. Additional procedures or deadlines may apply depending on the destination country’s postal service.
  2. Document the damage: Take clear photographs of the damaged artwork, the outer packaging, and all protective materials.
  3. Keep all packaging: Do not discard the box, bubble wrap, corner protectors, or any other packaging materials. The postal service may need to inspect them.
  4. Contact Zurich Art: Please inform us as soon as possible and send us the photographs and any damage report or reference number provided by the postal service.

Once we receive your information, Zurich Art will handle the further communication with Swiss Post and the insurance claim on your behalf.

Please note that compensation is subject to the postal service’s investigation, confirmation of the damage, and applicable insurance coverage.

Replacement of Damaged Artwork

Once the insurance claim has been processed and the damage has been confirmed, Zurich Art is committed to creating a replacement artwork and shipping it to your address at no additional cost.

Defective or Incorrect Artwork

If your artwork has a manufacturing defect or does not correspond to the specifications agreed upon when placing your order, please contact Zurich Art as soon as possible. We will review the situation and work with you to find an appropriate solution in accordance with applicable consumer protection laws.

Our goal is simple: to make sure you receive your artwork in perfect condition and that every Zurich Art creation meets the expectations we have agreed upon.

   – REFUNDS

Refunds are handled in accordance with this Return & Refunds Policy and the applicable consumer protection laws.

Eligibility for a Refund

Refunds may be issued in the following circumstances:

  • When a return or withdrawal is accepted under the applicable consumer protection laws.
  • When an artwork is confirmed to be defective or does not correspond to the agreed specifications, and a refund is the appropriate remedy.
  • When an order is cancelled and a refund is due under the applicable cancellation terms or legal requirements.

Refund Processing

Once a refund has been approved, it will normally be issued using the original payment method. The processing time may depend on the payment provider or financial institution.

For orders paid by bank transfer, the refund will be arranged directly with the customer.

Shipping Costs

The treatment of original shipping costs and return shipping expenses depends on the reason for the return and the applicable consumer protection laws.

Important

Custom Commissions may be excluded from the statutory right of withdrawal where permitted by law. However, this does not affect the customer’s rights in cases involving defective, damaged, or incorrectly produced artwork.

Zurich Art aims to handle every refund request fairly, transparently, and in accordance with applicable legal requirements.

   – CONTACT

If you have any questions regarding returns, refunds, damaged or defective artwork, or any other matter related to your order, please don’t hesitate to contact us.

We are always happy to help and will do our best to find a fair and appropriate solution.

Zurich Art

Email: info@zurich-art.com

Phone: +41 76 220 80 84

You can also reach us via WhatsApp or Viber using the contact details provided on our Contact page.

We look forward to hearing from you.